At Paw Pals, we pride ourselves with providing the best possible customer service and the best products. If you are unhappy with your purchase, we have a 14-day iron-clad guarantee which means you can return any product (unless personalised) back to us within 14 days of receipt for a full money-back refund or exchange. If you have any questions or queries regarding our guarantee, then just send us a message and we will be happy to help out!